Order Terms

ORDER PROCESS: Optical123.com starts producing your eyeglasses within 24 hours or sooner after an order form is submitted online.

Please note the terms as the following:

  1. ALTER ORDER: If there is any changes or cancellations request, it must be notified within 24 hours to alter the order.

  2. REFUND: We will refund 100% if the order is cancelled within 24 hours after order form is submitted.

  3. Shippment: Most order will be shipped from Mainland China within 5 to 7 days for regular prescription eyeglasses, and additional 7 days or longer for complex lenses depending on the prescription. It takes about 15 to 20 business days for delivery. All the eyeglasses you ordered online, including frame and assembled lenses, are manufactured by our manufacturers in China. Delay might occur due to any unexpected situation such as strike, shipment, natural disaster, etc. Therefore, the orders can take longer than expected.

  4. Please do not discard your current eyeglasses until you receive the new one.

OUR GUARANTEES:

We guarantee to make the eyeglasses with good quality and to match the prescription data provided. We will remake the eyeglasses promptly at no charge if we have made an error with the prescription. The guarantee does not include errors made by customers during the ordering process including, but not limited to, inputting the wrong prescription information, numbers, or personal information with the order.

The Customer may return order for any reason ONLY on the following terms:

  • Customer may return the eyeglasses (prescription eyeglasses only) to Optical123.com within 7 days to receive 80% refund. The refund will be credited back to Customer’s credit card account except shipping cost.

  • Customer must return the eyeglasses (prescription eyeglasses only) to Optical123.com within 30 days to receive 50% refund. The refund will be credited back to Customer’s credit card account except shipping cost.

  • Customer must obtain a valid Return Merchandise Authorization (RMA) number from Optical123.com RMA number will be issued at Optical123.com sole discretion, in accordance with these terms. With the returned item, customer must provide their order number and all other information as indicated by Optical123.com. including the RMA Number clearly written next to your (Customer’s) name and address, as well as a brief but clear statement about the reason of the return.

  • Customer is responsible for ensuring that the returned package has clear and visible RMA number on the address label before returning to Customer Service Department, Optical123.com at 847 N. San Mateo Drive, San Mateo, CA 94401.

  • The Customer must return the products at their own expense. The item must be returned in as “New” condition (unscratched and unbroken, lenses in their original frames) and in the original hard case sent from Optical123.com. Eyeglasses or accessories received by Customer in a broken or dismantled status must be returned in the original case from Optical123.com.

  • If you are returning the eyeglasses because of a wrong prescription claim, you must enclose a copy of the accurate prescription with the name matching the original order form, otherwise, no replacement or refund of the order will be issued by Optical123.com.

  • Optical123.com is not responsible for lost, missing or en-route damaged goods.

  • INFORMATION IN ORDER FROM: You grant Optical123.com to use your personal information (name, address, credit card information and similar information) and your prescription information (optical information for your order) that you have posted to the Site or Service. By posting User Content on the Site or Service, you warrant and represent that you own the rights to the User Content or are otherwise authorized to post or distribute it and that the Content is accurate.

  • When you are required to open an account to use or access the Site or Service, you must complete the registration process by providing the complete and accurate information requested on the registration form. You will also be asked to provide a user name and password. You are entirely responsible for maintaining the confidentiality of your password. You may not use the account, username, or password of someone else at any time. You agree to notify Optical123.com immediately on any unauthorized use of your account, user name, or password. Optical123.com shall not be liable for any loss that you incur as a result of someone else using your password, either with or without your knowledge. You may be held liable for any losses incurred by Optical123.com as a result of someone else’s use of your account or password.